How Much Time Can I Really Save with a Telecom Agency?

Shopping Around for Carriers

Sick of shopping for technology service providers? Our experienced agency staff will shop around for you, matching you with the best carrier for your needs. Our agnostic approach to telecom carriers means we’ll match you with the carrier that offers the most efficient service for your business. We’re able to ignore sales quotas and focus on getting you the service you deserve. We also have experience with hundreds of providers, which allows us to wade through the sales jargon and get right to the carrier that will offer the best service for your needs. Once we’ve identified the best carrier for you, we’ll act as your customer advocate, making sure your best interests are represented in interactions with the carrier. We’ll also disentangle you from the snares of any carriers that are no longer serving your business.

Handling Accounting Errors

We work with hundreds of service carriers, from mega-corporations to smaller boutique carriers. In our experience, a lot of the larger operations can be prone to accounting errors. This doesn’t mean the service is bad – in fact, the service can be great. It just means you need someone in your corner to audit your IT spend and keep an eye on any surcharges, late fees, interest charges, term liabilities and other sneaky additions to your bill. Working with an agency also means you don’t have to worry about getting on the phone to dispute any incorrect charges. We’ll handle that for you so you can spend more time enjoying your summer.

Working Around Outages and Delays

There’s nothing worse than punctuating your workday with an unexpected service outage. It’s even more frustrating when your assigned service techs can’t figure out what’s causing the problem. Fortunately, we’ve built relationships with carriers that allow us to skip over the standard service helpline and go straight to the top, resolving any service issues quickly and painlessly. We’re also experts when it comes to troubleshooting. We’ve seen it all, which means we can steer the techs working on your outage in the right direction so you can get back to business. That’s because of our deep pool of experience working with a wide array of different businesses, services and carriers. More often than not, we’re able to quickly pinpoint problems and expedite resolutions so you can finally unchain yourself from your desk.

At TierOne, we know that time is money. We also know that there’s nothing quite as valuable as time spent making summer memories. We’re committed to saving our clients time so they can spend more time growing their businesses and enjoying life.

If you would like to learn more about TierOne’s approach to saving you time, contact us today. Our experts can handle every aspect of your telecom service, ensuring that you never spend another evening slogging your way through IT tasks. It’s time to take your summer back.