A better customer experience

TierOne is a technology advisory, procurement, and client experience firm that is committed to saving businesses time and reducing costs. With access to over 500 industry-leading voice, connectivity, data center and cloud services and solution providers, TierOne serves as an unbiased partner, designing and delivering technology solutions that work for any business - from emerging startups to enterprise organizations.

Just as insurance agencies work with multiple carriers, TierOne leverages relationships with hundreds of technology providers to deliver the best solutions for your business. We are a conduit, connecting businesses and professionals (like you) with providers (like the ones in our supplier ecosystem). At TierOne, we partner with more than 500 leading technology providers offering myriad products and services to help your business reduce costs, improve performance, and enhance support.

When you work with TierOne, you are essentially outsourcing the research, testing, system management, tech support, and budgeting to a team of industry-specific experts for no cost. TierOne’s unique and award-winning process still includes your teams’ needs, wants, and opinions for the business but marries it with our expansive reach, knowledge, and experience.

Not at all. As we detail in our Pricing FAQs, you can utilize TierOne as much or as little as you’d like. Think of us as your no-cost technology assistants capable of being your tier one (see what we did there?) support and first point of contact. From sourcing and evaluating pre-sale to project management and troubleshooting years after install, we remain available for you to use for the life of the solution. This means you never have to deal with the carrier's revolving door of sales reps when you have an issue or billing question. We'll handle all the grunt work, from logging tickets to escalations, so you can skip the hold times and focus on what you do best: running your business. Plus, we'll continually monitor your solutions, helping you navigate service upgrades, contract renewals, and identify new opportunities as your business grows.

Honesty: TierOne’s specialty is an unbiased and agnostic selection along with a level of consistency you won’t get from a direct carrier. Direct carriers only have their products and services to discuss with you. They might have some information on the competitive landscape but will only tell you whats bad about their competitors, forcing you to try to uncover balanced information on your own. We aggregate decades of collective knowledge and experience with hundreds of leading technology providers across thousands of customer locations and share that knowledge with you so you can make informed choices.

Consistency: Additionally, the average lifespan of a direct carrier rep is nine months, and it’s less than two years for their managers. Conversely, the average length of a business-grade telecom or cloud solution is 36 months. So, on average you might have more than one rep throughout your solution’s life, and they’ll probably have a different manager during that tenure, meaning your direct rep likely won’t understand what your business needs. At TierOne, we remain your constant adviser, regardless of how many carrier reps we have throughout the life of our relationship.

Support: TierOne’s key differentiating factor is support. If you search “worst customer service companies,” three of the top five companies on every list are likely telecommunications companies. This industry is inherently difficult and frustrating. If you go with the direct carrier, their support is all you have. If you buy that same service through an agency, such as TierOne, you still are a customer of that carrier and therefore entitled to the support they offer. But now you also have TierOne’s Operations and Support teams at your disposal, and we are much, much more responsive and helpful. Also, due to our leveraged buying power, in many cases we are able to get our clients assigned to higher levels of support because our contacts within each carrier are typically several rungs above the boots-on-the-ground people in Customer Care, so we can help enact change and drive swifter resolution than those relying on an agent from the general help line.

Maybe you’ve worked with or talked to a carrier agency before. Maybe you haven’t. As much as we would like to take credit for it, we didn’t invent the “telecom and cloud agency” business model. Many other multi-carrier solution providers are single agents or primarily composed of sales personnel. They still provide value — helping businesses consolidate technology vendors and delivering expertise with sourcing — but, you’re still on your own when it comes to service delivery and ongoing support.

At TierOne, we don’t hand you a shopping list and walk away. We are your partner for life. We listen to your business needs and work alongside you to develop a customized solution to meet or exceed those needs. We provide dedicated Customer Success teams committed to assisting your organization throughout deployment, and long after, for any support need that may arise. Over and above break-fix support, TierOne stays engaged with you throughout the relationship, becoming your de-facto telecom and cloud assistants, monitoring contracts, and helping you plan and adjust your solutions as your business grows.