Sometimes a meeting shouldn’t be an email.

The future of the call center is here, and it’s faster and more powerful than ever. With omnichannel solutions, client data flows consistently across channels, passing context seamlessly so your team’s response can be personalized to each contact’s needs, regardless of their method of reaching you.

Save time and send callers exactly where they need to go with Interactive Voice Responses. Using a back-end system, Interactive Voice Response services react to touchtone keypad selections or voice prompts to provide general and account-based information or to connect callers to the right agent at the right time.

Maximize your contact center’s efficiency and client satisfaction with automated call distributor products. For centers with particularly high call volumes, call distributing devices assign incoming calls to specific terminals, allowing available agents to speak with clients right away and minimize waiting times.

Quality management solutions work in tandem with workforce management solutions to continuously monitor, measure, and improve your workforce’s overall performance and your customer satisfaction index (CSI). Through a suite of tools such as call recording, scripts, standardized documents, and evaluations, quality management delivers essential metrics within an all-in-one framework.

Efficiency is the core benefit of workforce management solutions. Through software that uses artificial intelligence and machine learning, workforce management automates forecasting, scheduling, and assigning tasks. This adaptive technology can deliver forecasts more frequently, generate reports easily, and correspond with app notifications, SMS alerts, and more.